Dear Dr. Christina
PM Pediatrics

FAQ

pmp anywhere

FAQ

What is telemedicine?

Telemedicine is a way to have a medical visit with a pediatrician using your smartphone, tablet or a computer with a webcam. Instead of going to an office or hospital, you can access the care from the comfort of your home or wherever you are.

What are the benefits of telemedicine over in-person visits?

Telemedicine is able to provide the same high level of care with much greater access (24/7/365 anywhere in the state) and reduces the amount of time missed from work or school to go to the office.

Will this be available in other states?

Right now telemedicine is exclusive to Alaska.  We are growing our telemedicine offering and have plans to expand beyond Alaska in 2020.

What kinds of things can be treated with telemedicine?

Many of the common pediatric illnesses can be treated effectively with telemedicine. These include:

Who are the pediatric specialists who will treat my child?

Your child will be seen by a pediatrician, pediatric physician assistant or pediatric nurse. Our PM Pediatrics physicians are board certified in pediatrics and many have multiple subspecialty training and board certifications. All of our PM Pediatrics healthcare professionals are experts in pediatrics and licensed to practice medicine in your state.

How long is the wait to see a clinician?

Connecting you to a pediatric expert only takes a few minutes; in most cases the wait is less than 10 minutes.

How secure is my visit?

PM Pediatrics Anywhere is fully HIPAA compliant and secure.  You can be assured that your conversations with the clinician and your records are secure and private.

Will insurance cover my visit?

In most cases your insurance company will cover the visit.  You will be responsible for any copays or deductible, which varies by your specific insurance plan.  The total cost will vary based on your insurance and the complexity of the problem but should be similar to or less than an equivalent office visit.

How much is a visit if I am not currently covered by insurance?

If you are not submitting insurance, a flat rate of $75 applies for each visit per patient. You will be contacted for billing and credit card information.

How will I get a prescription if needed?

Any prescriptions will be e-prescribed to the pharmacy of your choice.

How will I get a school or work excuse note if needed?

Your clinician can create a work or school excuse note, which can be easily accessed through your PM pediatrics Anywhere account.

What technology is required to use PM Pediatrics Anywhere?

You may use any computer, tablet or smartphone that has a web camera and video capability. Our mobile app is available on both iOS (iPhone or iPad) or Android mobile platforms. Performance may be improved by connecting through Wi-Fi when possible.

What if I have questions after my visit?

You can reach us 24 hours a day at 855-616-2469.

Does each member of the family need a separate account?

No. You can create an account for yourself and add your children or other family members to that account.  This allows all of your information for each family member to be in the same account.

What if the clinician cannot diagnose my problem with a telemedicine visit?

In some instances, the clinician may discover a more serious condition that requires your child to be seen in person for a more thorough examination or testing that is not available at home.  In these cases, our clinician will work with you to decide the appropriate level of follow-up (office vs. urgent care vs. emergency room) as well as whether follow-up needs to be immediate or the next day. In all cases, our goal is to make sure your child receives the appropriate care for their condition.